Support

We read everything. A real person replies.

Stuck, confused, or found something broken? Email support@thescraps.com and we’ll get back to you — usually within a day or two.

Common questions

How do I delete my account?
In the app, go to Settings → Delete account. Deletion is immediate and permanent: your account and everything you’ve saved are removed from our systems, and there is no undo. If there’s anything you want to keep, email us before you delete and we’ll get you your original files.

Is my scrapbook really private?
Yes. There are no public profiles or feeds, and nothing you save is visible to anyone but you. See our privacy policy for the details.

Someone sent me a scraps link and it doesn’t open.
Sharing isn’t built yet, so links like thescraps.com/s/… don’t open anything today. Ask whoever sent it to send you the photo or video directly for now. Sharing a scrapbook with family — grandparents especially — is the next thing we’re building.

I lost access to my sign-in account.
The Scraps signs in through Apple, Google, or Microsoft. If you’ve lost access to that provider account, recover it with the provider first — your scrapbook will be waiting when you sign back in.